FAQ
Rides can only end in designated green zones on the map.
Tip! Park in a yellow zone to earn a bonus that can be used to pay off future rides.
Bonus zones are included within the parking zones and reward the users by offering a small bonus to use for future rides.
Tip! Bonus will be provided to a limited number of vehicles. If bonus zone can support 2 vehicles the first two mopeds that park there will claim it. Any additional moped will not.
Yes. You can ride and pause (0,10€/min) outside of the parking zone. However, ending the ride is only possible within the parking zone.
A no go zone is a no driving area where after crossing it the engine will be turned off. It’s also impossible to end the ride there.
A no parking zone is an area where you can ride but it’s not possible to end the ride.
A green zone is general zone where users can ride and park within the vehicle model limits and maximum speed.
Check the updated prices in penny app based on your location.
To remove a card from your prole, you must rst pay off any outstanding debt. If it occurs,
contact us.
No, pausing the subscription is not possible.
If you need an invoice for rides, contact us via e-mail or live chat. For business inquiries
visit business tab or send us an e-mail.
Penny also offers long-term rentals. If you are interested in learning more about the offer, please check the offer in longterm tab or contact penny via the contact form on the website.
You can purchase a subscription that gives you access to vehicles all day long with the ability to change and leave your vehicles anywhere within the available zones.
To top up, go to My Wallet and select Add Balance. Choose your desired amount and
complete the payment. Each top-up comes with a bonus.
You can nd all the available plans in penny app under the Subscriptions section or on our
website.
- Find an available scooter
- Scan the QR code and confirm to unlock the scooter
No, you need an internet connection to use the app.
- Find a suitable parking space
- Put the scooter on the stand
- Take off your helmet and put it in the trunk
- Press “End Ride” in the app
The helmet is in the trunk.
The moped is a two seater but we provide only one helmet for each moped so the passenger must have their own helmet.
- Download the penny.rent – moped sharing app
- Enter your details: Name, e-mail and phone number
- Enter the code received by SMS
- Go to the profile -> „Upload your documents” and click „continue”
- Select your country and choose driver’s license
- Take a photo of front then confirm if it’s readable. If it’s not – retake photo.
- Repeat those steps with back side of your driver’s license.
- Next upload a selfie by placing your face in the frame shown on the screen.
- Documents will be verified within 2 minutes.
- Then go to „my wallet” and add payment card details.
- You can start driving!
Contact us via e-mail or live chat, or resubmit.
If the app shows that the ride is in progress and the moped does not turn on, please contact penny at phone number: +306984274908
The moped is unavailable, please find another vehicle on the map. All mopeds visible on the map are available.
In most cases the problem is the side stand, if after folding it the moped still does not accelerate, contact penny.
Contact penny to clarify the situation. You can do this via the contact form on the website or live chat.
Ensure your safety rst and inform Penny about the situation at +306984274908. Follow the
instructions provided.
To drive penny you need to be at least 18 years old and you must obey the local laws for 50cc/2kw mopeds.
You can share your individual promotional code with friends and they will receive a €5 bonus. After they complete their ride you will also get a €5 bonus.
Add a promo code in the “My Wallet” section of the app.
A fully charged moped has a range of 80 km, but this may vary depending on speed, road
incline, passenger weight, and weather.
No. Each user can only unlock one vehicle at a time.
You can contact penny via the contact form, phone number or live chat. All options are provided on the website.
Complaints can be submitted via email or the complaint form
.